What should I do if my video course won’t load or play?

Here are the most common steps if you are having trouble accessing a video course:

Step 1: Note any error messages displayed, especially if you need to call us for technical support.

Step 2: Streaming videos rely upon internet connectivity. Please close all other windows/programs on your device and use a strong wireless network (as opposed to cellular) to maximize your bandwidth. If the issues persist, try another web browser.