I need help logging into a live webinar!

If you’re having trouble logging in to a live webinar, here are the most common troubleshooting steps to help you: 

1. Make a note of any error message you see. This will be important if you need to call for technical support.

2.  Make sure that you have installed the latest version of the Zoom app. You can also join the Zoom test meeting to check your system setup. If you cannot successfully join the Zoom test meeting, please contact us immediately for troubleshooting assistance. 

3. Enter the live webinar by logging in to your Continued account. To ensure webinar entry and accurate attendance tracking, your Zoom account email address must match the address associated with your Continued subscription. 

• Make sure that you are logged in to your account
• Go to My Learning, then select Enrolled Courses
• Find the live course listed on the right
• Click the Attend Now button 
   

Note: The Attend Now button will only allow you to log in to the live course during the scheduled time of the live webinar.

If you are logged into your event and experience audio problems, please make sure your speakers/headphones are connected to your computer securely, turned on with the volume at mid-level, and not muted.

If you’ve gone through all of these steps and continue to experience problems, please contact us or send a note to the moderator using the Q&A, and we’ll help you right away.