Live webinars will now require you to authenticate your Zoom account, ensuring the email you use for your subscription is the same as your Zoom account.
How to join a live webinar:
- Click the webinar link or the Join button, depending on how your meeting invitation was delivered.
- An authorization pop‐up will appear. Choose Sign in to Join.
- Enter the email address associated with your active subscription.
- Enter your Zoom password, then click Continue.
- After logging in, you’ll be taken directly to the webinar lobby.
FAQs:
- What if I don’t have a Zoom Account tied to my subscription email?
- You can create a new Zoom account using your subscription email address. Once this is done, you’ll be able to sign in using your email and password on the Zoom website or app on your computer.
- I’m getting an error that my email address is incorrect.
- Double-check that you're entering the correct email address associated with your Continued subscription account.
- What should I do if Zoom tells me my password is incorrect?
- Click Forgot password on the pop-up. You can also visit the Zoom web portal at zoom.us to update your password.
- After checking my email, I’m still seeing an Authentication Exception error message. What should I do?
- Please contact us to confirm you’re using the correct email.
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